Information We Collect

Personal Information You Provide

When you contact us or use our services, you might share details like your name, email address, phone number, and business interests. We also collect information about your financial capacity and investment preferences to help match you with suitable business opportunities.

• Contact details (name, email, phone, address)
• Financial information for business matching
• Business preferences and industry interests
• Communication records and consultation notes
• Documents you provide during due diligence

Information We Collect Automatically

Our website collects standard technical information to improve your experience. This includes your IP address, browser type, pages visited, and how long you spend on different sections of our site.

How We Use Your Information

We use your personal information to provide our business brokerage services effectively. Here's exactly what we do with the information you share:

Purpose	Information Used	Legal Basis
Matching you with businesses	Financial capacity, preferences	Legitimate interest
Communication and updates	Contact details	Contract performance
Due diligence assistance	All relevant information	Contract performance
Website improvement	Usage analytics	Legitimate interest

Marketing Communications

We'll only send you marketing emails if you've explicitly agreed to receive them. These might include market updates, new business listings, or industry insights that could interest you. You can unsubscribe anytime – there's always an easy link at the bottom of every email.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share information in specific circumstances to provide our services effectively:

Business Sellers and Buyers

With your permission, we share relevant information between potential buyers and sellers to facilitate transactions. We always ask for your explicit consent before sharing any personal details.

Professional Advisors

We work with lawyers, accountants, and other professionals who might need access to your information to complete transactions. These professionals are bound by their own confidentiality requirements.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or to protect our legal rights. This is rare, but we want you to know it's possible.

Your Privacy Rights

Under Australian privacy laws, you have several rights regarding your personal information. Here's what you can do and how to do it:

To exercise any of these rights, simply contact us using the details below. We'll respond within 30 days and won't charge you unless your request is clearly unreasonable or excessive.

Data Security and Storage

How We Protect Your Information

We use industry-standard security measures to protect your personal information. Our systems include encryption, secure servers, and regular security audits. Only authorized team members can access your information, and they're trained on privacy requirements.

Data Retention

We keep your information only as long as needed to provide our services or meet legal requirements. Here's our general approach:

• Active clients: Throughout our business relationship plus 7 years
• Unsuccessful transactions: 2 years after last contact
• Marketing contacts: Until you unsubscribe or 3 years of inactivity
• Website analytics: 2 years maximum
• Legal records: As required by Australian business law

International Transfers

We primarily store data within Australia. If we ever need to transfer information overseas (for example, to cloud storage providers), we ensure appropriate safeguards are in place to protect your privacy.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience. Most are essential for the site to work properly, while others help us understand how you use our services.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand which content is most useful
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings, though disabling essential cookies might affect how our website works for you.

Changes to This Privacy Policy

We review this privacy policy regularly and update it when our practices change or when required by law. We'll notify you of significant changes by email or through a prominent notice on our website.

Minor updates (like clarifying existing practices) will be posted here with a new "last updated" date. We encourage you to check this page occasionally, especially if you have ongoing business with us.

Complaints and Disputes

If you're concerned about how we've handled your personal information, we want to hear from you. Most issues can be resolved quickly through direct communication.

Our Internal Process

1. Contact us with your specific concerns
2. We'll acknowledge your complaint within 5 business days
3. We'll investigate and respond within 30 days
4. If you're not satisfied, we'll discuss next steps

External Options

If we can't resolve your concern, you can contact the Office of the Australian Information Commissioner (OAIC). They provide free, independent complaint resolution for privacy matters.